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Björn Wouters, Sales and Fleet Manager, and Lorenzo Frijters, Managing Director at Frijters Automotive, explain how CarCollect has improved their trade-in process and daily operations across both locations.
Frijters Automotive is a family-owned dealership led by the four Frijters brothers, with branches in Kalmthout and Kapellen in the north of Antwerp. After starting with a trial period, the benefits quickly became clear.
Access to a larger trader network
“Previously, you were limited to four or five traders,” Björn explains. “With CarCollect, you can tap into a huge pool of buyers. In the long term, that means better margins or offering customers a higher trade-in price.”
Clear structure and full transparency
Every trade-in is photographed together with the customer and uploaded to the platform. “It’s very clear and easy for everyone,” Björn says. “Each salesperson can find every car, see what’s happening and follow up on incoming bids.”
This transparency allows the team to move faster and make well-informed decisions.
Less administration, more efficiency
“The automation works very well for us,” Lorenzo adds. “We spend much less time following up on cars. It’s also much easier for accounting. There’s far less manual work than before.”
What started as a trial quickly proved its value. Today, CarCollect gives Frijters Automotive structure, speed and full control over every incoming vehicle.
