Van Gent ✕ CarCollect

From fixed relationships, to more bidders

Van Gent Autobedrijf already had the basics in order: a strong network of regular traders and a sales process that worked well. But if you always approach the same traders, you also always get the same bids.

With CarCollect, they use their fixed relationships and the broader CarCollect community together for every vehicle. Existing relationships continued to bid, just no longer as the only ones. The team did not switch everything at once, but step by step, at a pace that worked.

Switching while sales continues

A new way of working affects more than software. It affects your people, your locations and your daily sales. Van Gent wanted to switch without sales coming to a standstill for even a single day.

That is why the management of Van Gent and CarCollect mapped out the process together. In advance, it was determined which location would switch when and who was responsible for what. They then configured the process completely tailor-made, aligned with how Van Gent was already working. This way, the platform adapted to Van Gent, and not the other way around.

At go-live, it did not stop with a manual and a login code. In the first week, CarCollect’s onboarding team visited every location of Van Gent.

The team observed the process on the work floor and answered questions immediately, as they came up. The biggest concern beforehand, a long and complex implementation process, was quickly taken off the table.

Within five days, CarCollect was running as part of the daily process, while sales simply continued.

The same trusted network

Van Gent did not want to replace its fixed trading relationships, and that was not necessary either. Those relationships still bid, just no longer as the only ones. Alongside them, other professional traders from the CarCollect community now also bid. More bidders per vehicle means more price competition.

For every trade-in, Van Gent first determines the value itself. The team then immediately sees how that valuation compares with what the fixed relationships and the broader market are offering. Van Gent still decides for itself who gets the vehicle.

Discover all CarCollect products

CarCollect offers a flexible range of products designed to fit seamlessly into any automotive business. Each product is powerful on its own, but together they create a fully customizable system that enhances your entire operation.