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Steven De Keulenaer, managing director at Volvo De Keulenaer in Beveren, explains how CarCollect has made their vehicle trade-in process more professional, transparent, and efficient.
Since January 2025, Volvo De Keulenaer has been working with CarCollect. “One of the main reasons we chose CarCollect is the complete overview we now have of all vehicles that have undergone a trade-in valuation,” Steven explains. “As a manager, it’s ideal to have quick and transparent insights. It also comes across as very professional to our customers.”
CarCollect as an efficient tool
“The online tool and the app allow our salespeople to quickly and efficiently determine a trade-in value. To successfully implement such a tool, you need to involve your team from day one. For us, that was Tim,” Steven says.
Involvement from day one
Tim De Poorter, sales advisor at Volvo De Keulenaer, adds: “I’ve been involved in the implementation process from the start and, after some test trials, I introduced my colleagues to the platform as well. What’s great is that everything is integrated, including transport, and it’s easy to follow.”
An absolute added value
According to Tim, CarCollect is a true asset. “In my role, it’s essential to sell new cars. A successful trade-in often leads to that sale. CarCollect supports that in a professional, transparent, and efficient way. And the cooperation with the support team is smooth as well.”
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